Contact & FAQ
Questions about wax, wick, or a delivery to your door — write to us.
Lumea Eterna
Family business creating premium-quality handmade candles from 100% cappings beeswax.
Lumea EternaDaugavlīči, Pilskalnes pagasts
Augšdaugavas novads, LV-5447
Latvia
info@lumeaeterna.com
+371 22 096 501
If we cannot put something right, you may contact the Consumer Rights Protection Centre (PTAC), Brīvības iela 55, Riga. ptac@ptac.gov.lv · ptac.gov.lv
What is beeswax from cappings?+
Cappings are the thin wax lids bees build over honey cells. They are harvested when honey is extracted and are considered the purest beeswax — pale, clean, and free of the debris that older comb can hold. That is the only wax in a Lumea Eterna candle.
Do the candles smell of honey?+
Yes, lightly. There is no fragrance oil. When unlit you may notice a soft honey-and-wax scent; when burning, a warmer, quieter sweetness.
How should I burn a taper?+
Use a snug, heat-safe holder. Trim the wick to 5 mm. Keep out of draughts and the taper should burn with little or no drip. Extinguish with a snuffer rather than blowing, if you can. Do not burn a taper for more than four hours at a time.
How should I burn a pillar candle?+
Place it on a heat-safe dish. Keep it out of draughts. On the first burn, leave it until the melt pool reaches the edge — about one hour per 2.5 cm of width — or later burns will tunnel. Trim the wick to 5–6 mm. Dip the wick to extinguish; do not blow. When the walls are warm, gently hug them inward so all the wax melts.
Do you ship outside Latvia?+
Yes — throughout the European Union. Latvia from €4 (free over €40), other EU from €12 (free over €70). The UK and the rest of the world are on request.
Are the candles vegan?+
No. Beeswax is an animal product, given by the hive. We work with small Latvian apiaries and take only cappings, never brood comb.
Do you ship outside the EU?+
Standard shipping is Latvia and the EU. The UK and the rest of the world are on request — write to info@lumeaeterna.com and we will see what we can do.
Can I order custom or oversized pillars?+
Yes. Stock sizes leave in 2–4 working days. Custom heights take longer. Write with the size, the date, and the room.
Are these a good wedding or restaurant candle?+
Yes. Large, square and very large pillars are made for rooms that are actually used — dining rooms, hotels, churches, weddings. Custom sizes on request.
How do I care for the finish before the first burn?+
Keep them out of strong sun and heat. A white film (bloom) can appear on beeswax; it is normal. A soft cloth takes it off if you wish. Trim the wick to 5–6 mm before lighting.
Why are they more expensive than supermarket beeswax candles?+
Cappings are scarcer and cleaner than leftover comb. Each pillar is poured, dripped and dipped by hand in a family studio — not a factory line.
